Lost propertyItems lost on trains or at the station.
If you have lost an item on a TILO train travelling through Switzerland or at a station in Switzerland, you can report this by filling in the appropriate SBB form (at no cost), calling Rail Service (CHF 0.08/min. from the Swiss fixed-line network), or visiting a counter at an SBB railway station in person (cost: CHF 15).
Rail Service SBB
From Switzerland: 0848 44 66 88 (CHF 0.08/min. from the Swiss fixed-line network), open 24 hours a day.
From abroad: +41 512 257 800
If you have lost an item on a TILO train travelling through Italy or at a station in Italy, you can contact the Contact Center Trenord or report your loss at the My Link Point in Milan Cadorna, Milan Porta Garibaldi or Saronno.
Contact Center Trenord
From Italy and abroad: +39 02 72 49 49 49 (Monday to Sunday from 5.00 a.m. to 1.00 at night).
If you have lost an item on a cross-border TILO train, we recommend that you report the loss in both Switzerland and Italy.