General customer information

Timetables, prices, tickets, travelcards, complaints, comments

TICINO (SWITZERLAND) AND BORDER-CROSSING TRAINS
For information relating to rail services in Switzerland and border-crossing trains, you can call SBB’s Rail Service telephone line to find out about timetables, tickets, travelcards and much more. This quick, convenient service is available all day, every day in English, German, Italian and French.

If you have any comments or criticism about services or train journeys in Switzerland, you can contact SBB Customer Service directly by e-mail customerdialogue@sbb.ch or telephone (0800 401 401, Monday to Friday 8.00 to 17.00).

Rail Service SBB
From Switzerland: 0900 300 300 (CHF 1.19/min from the Swiss fixed-line network), open 24 hours a day
From abroad: +41 512 257 800

LOMBARDY (ITALY)
For information relating to rail services in Italy, you can get in touch with Trenord’s contact centre.

If you have any comments or criticism about services or train journeys in Italy, you can let Trenord know by filling in the relevant form or by visiting My Link Point in Milan Cadorna, Milan Porta Garibaldi or Saronno.

Contact Center Trenord
From Italy and abroad: +39 02 72 49 49 49 (Monday to Sunday from 5.00 to 1.00) or using the Trenord contact form.